Last Updated: January 17, 2025

Subscription Cancellation

How to Cancel Your Subscription

You can cancel your Vade Studio subscription at any time through the following methods:

• Log into your account and navigate to Settings > Billing > Cancel Subscription
• Email our support team at [email protected]

What Happens When You Cancel

• Your subscription will remain active until the end of your current billing period
• You'll continue to have full access to all features until the period ends
• No additional charges will be made after cancellation
• You can continue using Vade Studio until your paid period expires
• Projects and data will remain accessible until the end of your billing period

Refund Policy

Standard Refund Terms

• Vade Studio operates on a subscription basis with no long-term contracts required
• We do not typically offer refunds for partial months or unused time
• All subscription payments are non-refundable unless otherwise required by law

Exceptional Refund Circumstances

We may consider refund requests under the following circumstances:

1. Technical Issues

   • If you experience severe technical difficulties that prevent access to core features
   • When problems are verified by our technical team and cannot be resolved within a reasonable timeframe

2. Billing Errors

   • Double charges or incorrect billing amounts
   • Unauthorized charges
   • System errors resulting in incorrect plan activation

3. Special Cases

   • Account creation within the last 48 hours with no platform usage
   • Legal or compliance requirements in your jurisdiction
   • Other exceptional circumstances evaluated on a case-by-case basis

How to Request a Refund

If you believe you qualify for a refund:

1. Contact our support team at [email protected]
2. Include your account details and reason for the refund request
3. Provide any relevant documentation or error messages
4. Allow up to 5 business days for review and response

Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time typically takes 5-10 business days
• You'll receive an email confirmation when the refund is processed

Pro-rated Refunds

Enterprise Plans

• Custom enterprise plans may be eligible for pro-rated refunds as specified in their service agreement
• Terms are determined by the specific contract arrangements

Annual Subscriptions

• Annual subscriptions cancelled within the first 30 days may be eligible for a pro-rated refund
• The refund amount will be calculated based on the unused portion of the service
• A processing fee may apply

Data Retention After Cancellation

After Subscription Ends

• Read-only access to your projects
• Option to export your data during this period

Project Export

• We recommend exporting all necessary data before cancellation
• Export tools are available in the platform dashboard
• Support team can assist with data export if needed

Service Discontinuation

We reserve the right to:

• Discontinue any service plan with 30 days notice
• Modify subscription terms with appropriate notification
• Terminate services for violation of our Terms of Service

Contact Us

For any questions about our refund and cancellation policy, email us at [email protected]

We strive to handle all refund and cancellation requests fairly and promptly. Our support team is available to assist you with any questions or concerns regarding this policy.

Note: This policy may be updated periodically. Users will be notified of any material changes via email or through the platform.